To provide clients quality, responsive and professional service while using the latest technology to increase property ROI.
We have been in the property management business for over 16 years. You could say we fell into the property management business. We personally own multiple rental properties and were having constant issues with the level of service from our property managers. Some of the issues we encountered were PM's not paying attention to detail, late rent deposits to our account, non-responsive to us as Owners and our Tenants, we have actually been billed for work that was never completed and high cost/extremely poor quality repairs/make-ready's.
We hired and fired 3 different property managers and by the third one we were fed-up. There was a clear gap and need for a quality property manager in this local market. We knew what we wanted as Owners and created our Company to fill this substandard quality/service gap. JMB approaches EVERY decision as if we are the owner of your home. I guarantee we will exceed your expectations weather you are new to the rental business or transferring from another PM.
We are a member National Association of Residential Property Managers (NARPM), Better Business Bureau (BBB) with a A+ rating and Austin Board of Realtors.
Absolutely! We carry an errors and omissions policy (E&O), general business liability insurance and require JMB Group LLC is added as additional insured under the liability section of your insurance. 99% of our client's insurance companies do this for free. If there is a rate increase to your policy then we will forgo this requirement.
Our owners have several personal rental properties and UNDERSTAND the business! We have a proven track record of maximizing our clients cash flow. Our experience with investment properties allows us to solve issues effectively and quickly. We are completely paperless company, statements are online, owner payments can be sent electronically and tenants can pay rent electronically. This allows to lower our costs which = lower cost for you! We also have the latest online tools for our owners and tenants for increased communication and visibility into your property.
TEXAS: Austin, Bee Caves, Buda, Cedar Park, Del Valle, Elgin, Georgetown, Hutto, Kyle, Lago Vista, Lakeway, Leander, Manor, Pflugerville, Round Rock.
CALIFORNIA (Orange County): Aliso Viejo, Capistrano Beach, Corona Del Mar, Costa Mesa, Dana Point, El Toro, Foothill Ranch, Huntington Beach, Irvine, Ladera Ranch, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest , Mission Viejo, Newport Coast, Newport Beach, Rancho Santa Margarita, San Clemente , San Juan Capistrano, Trabuco Canyon, Tustin
CALIFORNIA (Riverside County): Corona, Hemet, Menifee, Moreno Valley, Murrieta, Perris, Riverside, San Jacinto, Sun City, Temecula
We place a sign in the yard and perform other various marketing campaigns based upon local area like finder fees, flyers, local publications, door to door, ect. We list on the MLS with a very competitive commission for agents who bring us applicants. We also post with channel partners that syndycate to over 900+ real estate websites!
We pull the credit score, payment patterns, payment history, public records search (for tax liens, bankruptcies, judgments), UD/Skip, collection accounts, SSN validation. Our system looks at applicant and tells us if they have a history of writing back checks.
We fax/email a tenant verification questioner to the current/previous landlord. We ask what their reason for moving is, were there any late payments, damages, complaints, we they recommend this person to another property management company. Has the tenant been at the current address for 2 + years? Does application/landlord verification and prior address locator address match credit report address? If landlord is owner, does county tax record show landlord on verification as owner? We check prior addresses on MLS to see there any activity that does not correlate with the application?
We fax an employment verification form to employers, and ask the applicant for a recent check stub. Net income must be at least three times the monthly rent to qualify.
We look for any sex offender cases, state criminal cases, county criminal cases, does social/DL/name match credit report?
If any sex offender cases or evictions are found it's an automatic denial. If there are small credit issues that a cosigner or double deposit can help they we will talk it over with you and provide recommendations based upon our experience.
This will depend on location property, condition, time of year, and many other factors. We will create a custom leasing analysis for you that will show the average days on market (ADOM), properties that have leased and active properties for lease. This report will also have pictures of all the other properties so you can compare with the condition of your property.
Our goal is to always beat the ADOM when leasing our clients properties. Generally properties will lease well under 30 days.
We will market the property with any stipulations you request. We recommend limiting the number, breed and size of pets that tenants may have. If you do decide to allow pets we will collect a $300-$500 pet deposit from the tenants. Keep in mind that if you do not allow pets you are limiting the renter pool and it may take longer to lease your property. We do not allow Pit Bulls, Rottweilers, Chows, Doberman Pinschers, German Shepherds, American Staffordshire Terriers, Boxers, and Great Danes and reccomend a 35lb limit for liability purposes.
Yes, we perform a 200+ point inspection of your property and provide a very through written report of the complete exterior and interior of your property. We have also trained our repair vendors to assess for any issues and poke around during any needed repairs. They will notify the property manager if any issues need to be addressed.
Owner rent checks or electronic payments are processed/sent between the 10th and 15th of each month. Please note the 3rd party electronic payment processing company can take up to 4 business days to credit to your account.
We are available 24/7 to address emergency issues for your property. Tenants can send in repair requests via their online portal, over the phone or in writing. Being owners of rentals ourselves we are always looking for ways to save our owners money. One way to do this is if we receive a repair request, we will try to troubleshoot the issues with the tenant for common issues. If this does not resolve the issue, we will send our vendor over to address the issue if it is under the repair spending limit we set with you. If a repair is over the limit we will contact you for approval. Our professional vendors provide our owners VERY competitive rates due to the volume we send them.
We strive to provide you unparalleled service and visibility into the performance of your rental properties. From our Owner Portal, you have access to the following areas:
A summary screen where you can see alerts notifying them of unpaid bills and work orders that require approval. From here you can also update your contact information, change your password and use the conversations feature to communicate with our management team.
View your owner statements online and see the general profitability of your rental properties. These owner statements are shared as an Adobe PDF documents that your owners can view the from Statements section of the Owner Portal. In addition, you can view all owner draws and contributions that have been made in and out of your portfolio.
This area lists real-time reports that we have shared with you. This data is completely dynamic and allows you to gain visibility into the daily management efforts for your rentals. We can provide you with limitless types of custom reports to meet your needs.
You have real-time access to all the bills and bill payments for the expenses recorded against your rental properties. From this section you can search through your bills, view their details and even download copies of vendor invoices.
You now have instant visibility into all the work orders created for your rentals. This includes service requests from tenants and those created by our management team.
View a list of all documents that we have shared with you, including all signed owner and tenant documents.
Unlike many other Property Management Companies we do not charge for:
We keep it simple and only have 3 possible fees: ASK ABOUT OUR MUTIPLE PROPERTY DISCOUNTS!
Please contact us if you would like to see samples of any of the forms!
Rent is due on the 1st of each month.
Submitting a maitenance request is simple! Logon to your tenant portal and click "New service request".
The best way is to login into your Tenant portal and pay rent electronically. You can also mail your rent to the address below:
PO Box 300957
Austin TX 78703
231 E. Alessandro Blvd Suite A PMB 126
Riverside CA 92508
Represents my best interest!
It is a pleasure to have Jeanette Chacon as my property manager. First of all, she is jus...
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